FOR
ADDITIONAL QUESTIONS OR COMMENTS:
Email us: service@littlemoonjumper.com
HOW
TO ORDER:
Adding an Item To Your Shopping Bag:
1.
To select an item, click the "add to bag" button and the blanket
will be added to your shopping bag.2. If the blanket is to
be personalized, please enter the name as it is to appear on blanket
and the color choice, pink or blue. (9 character limit for stroller
blankets and 11 characters for larger crib blankets - inclusive of spaces. No numbers or punctuation please. PLEASE
CHECK SPELLING.)3. If the blanket is to be monogrammed, please
enter the monogram as it is to appear on the blanket and the color choice,
pink or blue. (4 character limit.)4. Please make a choice
for available options: wrapping, rush, and delivery method.5.
If appropriate, please enter gift message in the "gift enclosure
message"box.6. To ship to a different address than the
billing address please check the "use separate
ship to address" box to enable the ship to segment on the checkout
page.7. To continue shopping click on the "continue
shopping" button.8. If you are finished shopping and
wish to place your order, click on "checkout".*
To add a second unit of the same item but with different options, click
on Continue Shopping, add the item to the bag again, and specify the
different options. To send items to multiple recipients, please make
separate orders.
Removing
an Item From Your Shopping Bag:
1.
Select shopping bag from the menu bar.
2. Find the item you wish to delete.
3. Change quantity to zero and click "recalculate".
4. Proceed to checkout or continue shopping as desired.
Finalizing
Your Order:
1. Enter your complete billing address for
the credit card you are using. All of these fields are required. We
need this information to verify your credit card information and process
your order. .
2.
If you wish to ship your order to a different address (your office
or a gift recipient) please enter that shipping address as well. Check
the "use separate shipping address" box at the bottom of
the order page and then complete all of the recipient's address information.
Order Confirmation:
1.
If your order is successfully processed, you will receive an order
confirmation page confirming the success of your order. Immediately
following you will receive an email confirmation stating all the specifics
of your order including your order number.
2.
If you did not receive an email confirmation than your order did not
process correctly. You may try again (unfortunately those cyber-gremlins
can sneak up on the best of us..).If you are concerned that a duplicate
order was placed, please email orders@littlemoonjumper.com
and we will check for you. We review all orders daily and will contact
you via emal if we spot any duplicates.
3.
Please note that order processing begins with a credit card payment.
For this reason a charge may appear on your statement prior to shipment.
We must do this because our products are personalized especially for
you and we can't sell a blanket with "lil dude" to just
anyone...
Gift
Certificates:
When
ordering a gift certificate, please select the style of blanket that
you would like, as well as wrapping or gift message that you would like
to include when the blanket is sent. The gift certificate will be sent
via USPS within 2 days to the recipient (unless otherwise informed.)
Please be sure to include the shipping method desired when the blanket
ships to recipient so that your friend or loved one doesn't have to
pay to ship your gift.When
redeeming a gift certificate, proceed with order process as usual, entering
your name in the "bill to" address section. Select UPS Ground
as shipping method and select the "Gift Certificate"payment
option entering your gift certificate number in the box provided. The
value of product and shipping shown will be covered by the gift certificate
you enter.
Placing
an Order by Fax:
By
Fax:
If you would like to place an order by fax please print out your order
and fax to 914.833.1124
INFORMATION
REGARDING YOUR ORDER:
Personalization
& Monogramming:1. Character
limits are 9 on scalloped edge stroller blankets and 11 on straight
edge crib blankets . There is no monogramming available on our patchwork quilts. Please note
that we do not offer numbers. Any spaces between letters or names counts as a character.
Please check the spelling of the name you provide! As there are over
7 ways to spell Catherine and 4 to spell Jonathan, we cannot be responsible
for correcting spelling. Mis-spelled blankets will cost $10 plus S&H
to fix.2.
Personalization and monogramming offered in blue or pink unless otherwise
pictured or noted. (Some blankets will be hot pink or dark blue depending
on the background color of the blanket. Colors will appear as seen
on site.)
Gift
Message and Gift Wrap:
1. Blankets are wrapped in bright green tissue
and rolled in cellophane sealed with a littlemoonjumper.com sticker.
The ends are tied with festive multi-colored raffia and a handwritten
card is tied on.
2.
Gift enclosures can be included in both wrapped and unwrapped packages.
Please indicate gift message in the gift enclosure message box on
the order page.
Rush
orders:
To
rush an order - for SHIPMENT in 1-2 weeks
- for an additional $10.00 fee, please select rush order from
the pull down menu on the order page. If there is a special occasion
that you need a blanket for in less than 2 weeks, please email us
and we will do our best to accommodate you
.Order
Changes and Cancellations:
Please
email orders@littlemoonjumper.com
to change or cancel an order ASAP. We will do whatever we can to accomodate
your request.
Checking
on the Status of Your Order:If
your package was shipped via UPS, you will receive a UPS tracking
number directly from UPS upon shipment. To track your package, please
call UPS at 1-800-PICKUPS or visit http://www.ups.com. An operator
or their online system will provide you with current information regarding
the location of your littlemoonjumper.com order. If the package was
shipped via the United States Postal Service we cannot provide you
with a tracking number. For international shipment information please
email us at service@littlemoonjumper.com.
When
will my order ship?We aim to
SHIP standard delivery personalized orders 2-3 weeks from the date
of order and
rush orders 1-2 weeks from the date of order. (Please note that there
is a $10 fee for rush orders). Our non-personalized blankets ship
faster - usually within
1 week - unless out of stock. We will notify you via email ASAP if
the product you ordered is delayed for any reason.
OTHER
TOPICS :
Blanket
Specifics:All Little Moonjumper
blankets are sewn by hand of 100% polyester fleece. Our scalloped
edge stroller blankets are 28" square (plus trim) and our straight
edged crib blankets are 29"x40". Our double thick patchwork
quilts are 34" square (stroller) and 34"x51" (crib)
with complementary solid backs. We offer personalization of up to
9 characters on stroller blankets and 11 characters on crib blankets.
There is no monogramming available on our quilts. Please click 'click
for more' for detailed blanket specifics on the 'Blankets' page.
Care
Instructions:The best way to
care for your Little Moonjumper blanket is to wash in the delicate
cycle - or by hand - and let it air dry. Fleece is a wonderful fabric that resists
stains and won't fade, shrink or bleed. (It is also self extinguishing!)
Over time with love and normal wear, tear and washing, fleece will
pill. This is a naturally occurring process in materials with long
fibers such as fleece, wool and cashmere. Pilling can be minimized
by following our care instructions. Pills can be removed by using
a lint or sweater brush as you would on a sweater.
Custom
Orders:Due to the volume of
blankets we sell and the amount of time and care put into making
each blanket, we cannot offer customizaiton of colors or patterns
beyond personalization or monogramming. The colors and patterns that
you see pictured on our site are representative of our entire product
offering.
Information
on Security:All orders placed
at Little Moonjumper are encrypted with SSL technology. In order for
SSL security to be effective, you must use an SSL-enabled browser.
We process all credit card orders from our office so your credit
card information isnt't flying around cyberspace. If you have
any reservations about sending us your personal and credit card information
online, please fax us an order by printing out your order and sending
it to 914.834.4769.
Return
Policy:We cannot offer returns
or refunds on personalized, monogrammed or custom orders. Only damaged
or defective goods may be returned for replacement or refund. All
returns require a Return Authorization Number from littlemoonjumper.com,
and must be returned in the original packaging within ten days. To
obtain a Return Authorization Number, email us at service@littlemoonjumper.com.
Please refer to your order ID# number (found on the UPS label on the
package - LMJ#XXXX-XXXX - or in the paperwork contained in your shipment)
as well as your order specifics when making an inquiry.Any
concerns about our products or services should be directed to our
Customer Service Department at service@littlemoonjumper.com.
Our
Privacy Policy:
Little
moonjumper is committed to ensuring your privacy. We keep the information
that you give us during the ordering process private and confidential.
We never have and never will rent or share your e-mail address, name,
phone number or any other identifying information with any anyone
else.
Wholesale Inquiries:Yes, we do sell
wholesale. We do not attend any gift shows or employ any reps. We
are looking for retailers with a physical storefront only. At
this time we are not interested in any additional online retailers.Please
direct any wholesale inquiries to sales@littlemoonjumper.com
and include your name, business name, address, phone, fax and any
relevant links to your business when contacting us.
SHIPPING
INFORMATION
:
Shipping:Once your blanket has
been completed we will ship it to it's destination via the method
you select. (This does not mean that the blanket can be personalized
within a 2 or 3 day period, only that it will ship via 2 or 3 day
service once the order is completed.)If the
shipping address is in the continental United States or Canada, your
order should arrive within five to seven days via United Parcel Service
Ground delivery (UPS) once you have received a tracking number from
UPS. Please note that UPS cannot deliver to PO boxes.
As of September 2007, our Standard Shipping &
Handling Rates for Addresses within the Continental United States
and Canada are as follows:UPS Ground Shipping:
$8.75 plus $1.50 handling per item.UPS 3Day Select:
Shiping: $15.00 plus $1.50 handling
per item.UPS 2Day Air Shipping:
$20.00 plus $1.50 handling per
item.USPS Global Express to Canada $18.00
plus $2.50 handling per item.2
Day air shipping to Alaska, Hawaii and Puerto Rico: $20.00
plus $1.50 handling per item.USPS Global Express
International or APO Box shipping: TBD plus $2.50
handling per item.
Re-ShipmentLittle
Moonjumper will be happy to re-ship a package if we make an addressing
error - in fact we will expedite reshipment for you. We
are not responsible for the cost to re-ship packages that are returned
to us as 'non-deliverable." (Packages that are not delivered
or returned after UPS makes three delivery attempts or if we have
been provided with the wrong address.) The customer will be
responsible for costs associated with re-shipment in these instances.
International
Shipping:We ship products outside
of the United States via the United States Postal Service. All international
packages are shipped via Air Mail and delivery time is usually 7 -10
days. The package recipient is responsible for any applicable duty
or other customs fees. USPS International or APO
Box shipping: $11.00 plus $1.50 handling per item.If
the package was shipped via the USPS we cannot provide you with a
tracking number. However, if you would like to know the status of
your order or if your order is taking longer than it should to arrive,
please email us at service@littlemoonjumper.com.
©
Little Moonjumper, Inc. 2007
